TESTIMONIALS
 
Re: Happy Customer
 
Dear Mr. Rutherford
 
Your new Service Manager, Brian and called me in regards to my Dodge pick-up. Brian was extremely accommodating and scheduled a time to look at the truck and after the vehicle was thoroughly inspected, informed me that the gas tank did need to be replaced and that the Mechanics were a able to do an oil change on the truck. The repairs were completed in a 24 hour period.
 
Brian tread me with great courtesy and as a valued customer. I want to thank you for approving the repairs of the truck at no charge to me. As I told Brian, my son will be looking to purchase a vehicle in August and I will bring him by your place first.
 
Thank you for making everything right and by backing up the "deal" that was originally made by Mr. Ahmazdai.
 
Sincerely,
 
Nanette 
 
 
 
 
Dear Mr. Rutherford
 
I really the service K.C. Saunders gave me at your. My car repair was fast and more importantly affordable at a time when I am watching every dollar. I contacted K.C. Saunders to bring my Altima Hybrid in after noticing the muffler was loose and possibly damaged. He told me I could bring it in right away.
 
I waited in the lounge and appreciated the comfortable seating, water fountain, vending machines, TV, magazines and piped in music. I was prepared for a long wait, but to my surprise, K.C. showed up soon after I sat down with my car completely repaired. He said my muffler was bent down with no further damage. A quick adjustment with a crow bar and a reattached bracket were all that it needed. The bill was only $39.00.
 
My husband discovered the damage on a trip, where a Los Angeles Nissan dealership told him he could be facing a bill for $433.11 for a muffler and another $373.07 for a rear center tube if the muffler was bent and needed to be replaced. Another local Nissan dealership told me they could check it in a few days, but it would cost me over $50.00 to put my car up on the rack and make an estimate.
 
My compliments to your Service department. I noticed driving in that you are offering a free check of any customer's battery to prevent anyone from getting stranded on the road. What a great service to offer your customers. Your new Service Manager, Brian Simas, two weeks on the job, has mad some noticeable improvements to anyone walking into the Service department. Everything was clean, papers were stacked and it was a model of efficiency. He explained that Nissan and your dealership are working to every aspect of the Service department. I could clearly see how K.C. Saunders appreciated and embraced the changes that helped him do his job better. He could easily locate any current repair order and was looking forward to getting new business cards with a direct line so that his customers could contact him directly. Thank you for having great like, K.C. Saunders and Brian Simas, who work hard providing outstanding customer service.
 
Sincerely,
 
Janet
 
 
 
 
Dear Mr. Rutherford:
 
I'm still in awe of your remarkable honesty and integrity in reducing the total price of the 2010 Altima I bought at your Nissan dealership last Friday.
 
I had signed the final papers and was one step away from entering my beautiful new car and leaving the lot when your Manager Omar called me in to inform me that you had caught a miscalculation in the price of the car and that the total was being reduced by $3,000.00. Huh? Is this a joke? An auto agency telling me they owed me money! After all calculations were completed, lower sales tax, license fee, etc-the total reduction $6,617.00. Wow!
 
I think some agencies might have let me drive away dumb and happy. And never knowing I had struck it rich. I'm just as thrilled and impressed by your character as I am with the $6,617.00. Well, almost!
 
Thank you for the good feeling I have for you and your staff and the newfound respect I have for the people in your business.
 
Sincerely,
 
Paul
 
P.S.-I've been spreading this story to family and friends (and total strangers) asking them to remember your company when they're in the market for a new car.
 
 

Dear Mike,


My sincere thanks for authorizing the work that your service folks did on my newly purchased Sentra. Your service crew was just wonderful from Brian who called me to keep me apprised of the time-line during the week to Rob who was my service person on that day. That's the kind of service that I am used to at Nissan and I am glad my Sentra and I have found a new home for our future services. 


I will also be able to give my praise about your dealership to my friends (and I will do an online review as well). Mistakes can be made, we are all humans, but the real proof of professionalism is to see how they get fixed. And you certainly came through.


Warm regards,

Coleen